Privacy Policy

1What this policy covers?

This policy explains what personal data we collect when you visit the RoomFollow advertising website and when you use the RoomFollow hotel management software, why we process them and how long we store them.

We have two different roles: for our advertising site and our own customer records. Data ResponsibleThe guest data that your hotel enters Processing data The guest data is the owner of the facility.

2The data we collect

What we have received from you

• Demo and communication forms: Name, name, email, phone, your job, number of rooms and the message you write.
• Registration of membership: your name, facility information, email, phone and password (save in irreversible manner — the status is not visible to us).
• The subscription: Fact information and transaction records returned from the payment provider. Your card number is not kept.

Automatic formations

• The Session: The mandatory cookie that carries your login when you log in to the panel.
• The server records: The IP address, browser information and request time kept for security and error tracking purposes.
• The daytime: What is the user doing when.
• Cookieless visit statistics: pages viewed, the site or campaign you came from, device type, browser language and the country estimated from your time zone. No cookies or browser storage are used and IP addresses are not stored; visits are counted with an anonymous, irreversible digest that changes every day, and form contents are never sent. If “Do Not Track” (DNT/GPC) is enabled in your browser, you are not measured at all. Raw records are deleted after 13 months; only daily totals remain.

Analysis of the desired

In this advertising site, to understand how the pages are used Google Analytics 4 This is the measurement. Only if you give an open consent Work: No measurement boxes are loaded and no analytical cookies are created unless you say “Accept” in the cookie bar that comes from your first entry to the site.

• What is gathered: The pages visited, the time spent on the site, the approximate location (on country/city level), the device and browser information, the source to which site you came from.
• What is collected: No information you enter your name, email, phone or forms will be sent to an analytical means. it will not be used for advertising or profiling purposes, it will not be shared with advertising networks.
• Who is working: Google Ireland Limited. data is processed in the Google infrastructure abroad.
• Don’t give up: You can change your decision whenever you want; it is enough to clean the browser’s site data, you will see the band again.

Selected use analysis (Hotjar)

Under the same open agreement Hotjar Hotjar allows us to understand which sections of the pages are read and where they are clicked. If you do not agree, Hotjar will not be charged.

• What is recorded: Mouse movement, click and sliding behavior, visited pages, screen size, device and browser information, location at country level. These records are stored as anonymous log records and heat maps.
• Your forms are not recorded: All form fields on the site are technically masked. Name, facility name, e-mail, phone or message you write to Hotjar Not sent in any way.
• Who is working: Hotjar Ltd. (Malta). data is processed within the EU.
• Don’t give up: By cleaning your browser’s site data, you can re-view the cookie band, change your decision. You can also use Hotjar’s own disable page.

In addition, we do not use any advertising or behavioral targeting framework on this site; no data collected will be shared or sold with the advertising networks.

3Why we process data

• Planning the demo you request and answer your questions.
• Create your account, manage your subscription and license.
• To provide, support and improve the service.
• To fulfill legal obligations (faturing, notifications under the legislation).
• To ensure the system's security, prevent abuse and fraud.

We will only send marketing emails if you have open permission and each message contains a output link.

4 With whom we share

We do not sell your data. Only with the suppliers we need to work the service, we share the amount needed:

• Providers and Housing Providers
• Email Service
• Payment organization
• Legal authority in legal conditions

The guest data that your hotel enters the system will not be transferred to any third party except for the EGM/KBS and the Guard Notifications you make under the relevant legislation.

5 The time of hiding

• Demonstration and communication requests: The request is received for a maximum of 12 months; your request will be deleted prior to the request.
• Account and hotel data: As long as your subscription lasts.
• After the subscription: It will be permanently deleted at the end of the time recognized for you to transfer your data.
• The financial records: for the legal storage period provided for.

6 Security

All traffic is encrypted with TLS, data is kept encrypted on the disk, access is limited to role-based permissions and is regularly backed up. Our security page We know that no system is 100% safe; in case of a breach, we will inform you and the authorized body within the time provided for by the law.

7 Your rights

You have the right to access, correct, request the deletion, object to the processing and receive your data in a portable manner. from our contact page You can send it; we will reply within 30 days after confirming your identity.

8 The Children’s Data

RoomFollow is a service for; we do not provide direct services to children under the age of 18 and willingly collect data from them.

9 Changes

We may update this policy from time to time.We will notify our registered users by email about significant changes; the update date at the top of the page always shows the valid version.

10 Communication

Questions about this policy Our Contact Page You can use.