How to deliver the front office in the hotel?

Why is the delivery of the return the critical checkpoint of the reception?

The reception appears uninterrupted throughout the day; but the team that operates it changes in variations. If a guest's late entry request, a problem in the card provision or a half-released room change remains in the memory of a person only, the next team loses the right connection.

The purpose is not to note every conversation. If a process that should be done after the change of the warday, a temporary situation that should be followed or a promise given to the guest, this information should be recorded. So the team sees their priorities on a single screen or one form instead of searching for old messages.

How to write a short but useful period delivery record?

The four elements in each record clarify the work: the subject, the current situation, the next step and the responsible or time. the note ‘305 guests called’ is uncertain; the note ‘305: the technical team for air conditioning control was directed at 18.00 and the result will be confirmed by the evening warday to the guest’ is back to action.

Relating notes to the room or booking number as much as possible instead of the guest name, provides quick access to the correct record. It is safer to make references to the authorized areas in the relevant booking record instead of re-writing the accurate personal information in the notes.

• Subject: room, booking or number of transaction
• The situation: what has been done and what is waiting for
• Next Next post: Who, What, When
• Closing: the result of the note or the solution information when the work is completed

What titles are checked in the vardi change?

The control order may vary according to the size of the hotel and the work order. However, the things that affect both the guest and the financial record come first. The screensaver, the physical cash and the oral turn must verify the same record; they should not replace each other.

If the room is not ready with expected arrivals especially before the intense entrance time, the team can act proactive. promises such as late exit, room change, group list or accessibility need should also appear not only in the note, but in the relevant operating flow.

• Expected entrances, late arrivals, no-show decision waiting reservations
• Today we have to go out of the open and open shops.
• Open guest requests, complaints, room changes and technical tracking
• Cash transfer, tax difference, return or authorization approval awaiting transactions
• Plans that affect the next wardy such as group, VIP, early entry and late exit
• Updates of room status expected from floor services or maintenance team

Example: Delivery from the evening to the night

At 22.30 pm the reception sees that 9 of the 12 expected entrances come. There is late arrival confirmation for two reservations; in the third the guest has not been reached. The work of the night garden is not to put these three records on the same box; to keep the confirmed in waiting, to follow the time of decision according to the no-show policy of the hotel for the unconfirmed.

At the same time, the maintenance request in room number 214 can be a card billing that awaits the morning transfer at 318 and the boxing explanation. The return delivery is the last process and the next step of each. Night valley confirms the transfer, examines the billing difference with proof and leaves the maintenance solution status closed or open to the morning team.

Why do you need a system recording next to the oral delivery?

A five-minute delivery face to face is worth telling the tone and priority of emergencies. But the change of staff, intensity or delayed work is not enough alone. Written recording; makes it clear what is said, when it is updated and who closed the work.

In a PMS that connects operations record such as RoomFollow to the booking, the folio and the room plan, the turn note can be kept in the context of the process related. So the answer to the question ‘which guest?’ or ‘which bill?’ is not in a separate message group, but in the work’s own record.

The checklist of the delivery to be applied in each vary

The purpose is not to collect signatures; it is to verify that open jobs are owned and that critical records are consistent.

• Read the open valley notes; check the next step and the responsible for each.
• Check out today’s entrance, exit and room reservations not ready.
• Check the open folio, the tax difference, the return and the financial movements waiting for authorization.
• Confirm the hourly promises given to the guest (transfer, care, awakening, room preparation).
• If you have a cash, key card or physical document transfer, compare it with the relevant record.
• Close the completed notes with the result information; assign the uncertain notes to the responsible without making assumptions.
• Share the critical three headlines with the next valley orally.